How-to: force Moto phones to use 3G/HSPA/UMTS only mode



     
     Hello guys, In India we have seen the snail's speed of 2G connection.. In my phone 2G speeds rarely cross 30 KBps and due to 3G prices getting cheaper, most of us prefer to recharge 3G. In last few days I have seen many users commenting that they can't use 3G even if they have set it to 3G mode in their Motorola phones (Moto G, Moto E, Moto X) by following these steps: 

Settings > More...(under Wireless & Networks) > Mobile Networks > Preferred network type > 3G.

 
      Actually the 3G mode selected by the above steps is "WCDMA (3G) preferred" which results in switching to 2G mode when we have weak 3G signal strength. I too faced this problem for first few days till I got the solution.

        For enabling 3G only mode follow these steps:

     Firstly we need to define in which SIM we want to enable 3G. For this go to- 
Settings > Dual SIM settings > Mobile Data > choose the desired SIM.

Now,

  • Open your Phone (Dialler) app{the one which you open while dialling a number}.
  • Enter this code: *#*#4636#*#*
  • An app known as "Testing" will be launched.
  • Touch the first option "Phone information".Don't touch other options.
  • You will notice a drop-down option above "turn off Radio" button. Tap on it.
  • Select the third option "WCDMA Only". Wait for a while...
  • You will see that network has changed to 3G mode in the notification bar. If network doesn't change, touch the "turn off Radio" button. you will see your phone's signal are lost. Now again turn it on by tapping on the same button.
         Your 3G/HSPA/UMTS must have been enabled now.

Screenshots of "testing" app.


CAUTION: Inside the 'Testing' app, don't touch the other settings unless you are sure about them or you will land up in trouble.

TIP: If you think remembering or dialling the code is difficult, then you can download the "Phone Testing" app from Play Store. It directly opens the "testing" options in 1 tap.


The device which I have used here is Moto G (1st Gen).

Also read:  Free ₹100 talktime trick for Android owners



 Please  our page "Proud Moto G Owners"  and stay connected with us for latest tips and tricks.

Thanks a lot for reading!
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Anshumaan Gupta

Hi. I’m Owner of "Explore The Android" Blog. A Blogger, Tech Enthusiast and Android Lover.

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101 comments :

  1. Thanks dude. It's wonderful piece of info

    ReplyDelete
  2. Though I have selected WCDMA it is going for GSM only.
    please help me in this - Karthik

    ReplyDelete
    Replies
    1. Which SIM?? tried above procedure?

      Delete
    2. use it for 1st sim.2nd sim not changing for network preferance.

      Delete
    3. My moto E 1st gen in lollipop 5.1 version this phone 2G & 3G network but not connected in 3G connect my Sim card Airtel how to connect 3G H+ Places help sir

      Delete
  3. The option is greyed out...pls any other way to do this

    ReplyDelete
  4. vodafone sim .
    does not work.please help,

    first option takes network away. second does nothing.

    ReplyDelete
  5. Only showing GSM only despite choosing WCDMA only, please help.

    ReplyDelete
    Replies
    1. Really sorry for late replying.. tried rebooting? Hope it worked.

      Delete
  6. I selected WDCMA option only, as my 3G network was slow but now I am recieving no signal at all.

    ReplyDelete
    Replies
    1. Really sorry for late replying.. Are you sure your place gets 3g signals?

      Delete
  7. great job thanks
    it works on sim 1

    ReplyDelete
  8. not working on sim 1 idea moto g kitkat 4.4.4

    ReplyDelete
  9. Replies
    1. Hi,

      I have followed all the above steps and finally that E icons has not changed to H+ and signal strength not appear.wen am select wcdma prepared that time shows signal(network) and then select wcdma only its gone the network.please help me..awaiting for your suggestions..

      Delete
  10. Hi,

    I have followed all the above steps and finally that E icons has changed to H+ but still there is no increase in speed. It looks like it is still using 2G network.

    ReplyDelete
    Replies
    1. Are you sure you are using 3G plan?? If still facing the issue of speed contact your operator.

      Delete
  11. not working on sim 1 moto g kitkat 4.4.4

    ReplyDelete
    Replies
    1. Follow the steps in the same manner as written... it works...

      Delete
    2. It works fine but after all this the phone doesnt connect to internet at all , i mean wcdma only mode turn on perfectly buT then it wont connect to internet.

      Delete
  12. After all the steps phone doesnt connect To internet at all.. only the signal strngth gets reduced indicating that it is in wcdma only mode but doesnt connect

    ReplyDelete
  13. Hey bro it works perfectly fine , ws doing slightly in wrong way :p
    Thank you. Nice job
    Keep up the good work

    ReplyDelete
  14. thanks alot man,,it worked..actually there is no NETWORK MODE option in moto g..so moto users are finding it difficult to switch to WCDMA only mode....motorola should enable this option in setting itself..

    ReplyDelete
  15. Thanks a lot man. But it's working only on sim1and not working in second sim

    ReplyDelete
  16. Thanks a lot bro !!!
    Finally the much hated ' E ' symbol got changed to ' H+ ' along with a smile on my face :)

    ReplyDelete
  17. Thanks a lot u solve such a serious issue.

    ReplyDelete
  18. I have tried above option to change from H+ to 3G connection under Phone Information of Testing menu, but when I did I was completely lost with nothing was enabled either H+ or 3G connection.

    I am real concerned about this issue.

    Please help me out of this problem.

    ReplyDelete
    Replies
    1. try rebooting the device and then try again.

      Delete
  19. Does anyone know gh how to start the Testing app on the Moto G second generation? The *#*#4636#*#* code does not work on it as well as the Phone Testing app from the play store. Thanks in advance for help

    ReplyDelete
    Replies
    1. I m using same phone..
      And it works perfectly.
      I just did it.

      Delete
  20. Thank you a lot..
    U make a bigger smile on my face.
    Now tell some tips for battery backups and what about lollypop. I heard lots that after installing lollypop they got lots of issues.. Some lost ringtone some wallpaper some menu etc etc . suggest me :)

    ReplyDelete
  21. If I need 2g service I all select 2g and for 3g then again have I do to same steps ?
    I noticed no option is select in mobile networks option in setting.

    ReplyDelete
  22. please help me,i can not seem to get 3g on my phone. I have followed all the steps but when ever i change to wcdma only my data sim just goes off with no network,please what next can i do

    ReplyDelete
  23. my phone works on lollipop, the 2nd slot sim recognizes sims for some seconds then goes off. the network is not shown. the 1st slot is only working with a cropped relience sim. already tried other operator sims , original micro sims as well as cropped sims. nothing works. in addition to that i can only use the network if data is on and it does not work or recognize 2g network with the relience sim. please suggest effective solution as i am not near any moto care and i got this phone delivered from flipkart on 31st Jan, 2015. till when is my warrenty active ?

    ReplyDelete
    Replies
    1. seems to be a hardware issue.. Better to contact Moto customer care.

      Delete
  24. forgot to mention that those sims work totally fine on other phones including the moto e.

    ReplyDelete
  25. Hi,

    I have followed all the above steps and finally that E icons has changed to H+ doesnt change.wen am tap the turna of ratio and wcdma prepared that shows network strength the after wen am tap wcdma only that time no network strength please sugget me..
    awaiting for your replay

    ReplyDelete
    Replies
    1. bro.. this is because there is no 3G signal present in that location.. WCDMA preferred means that if you have 3g signals then the phone will pick 3g signals instead of 2g.. but if there is no 3g signal then it will take 2g... thats why WCDMA only fives no signal. Try using any other operator.

      Delete
    2. sir,

      wen am choosing WCDMA that time have network signal and not showing 3g or 2g singal..and also wen am choose WCDMA only that time no signal strength..and also asking SMSC ____Update Refresh.
      please suggest me..

      Delete
    3. bro..
      awaiting for your replay..

      Delete
  26. Hello,
    I just want to say, My phone is Moto g 2nd Gen xt1064 single sim running Lollipop 5.0.2 version. I can't connect with 3g but can connect from edge.but in the settings, there is option which we can switch 2g to 3g.but even though i select 3G,still i get connected with the E(edge) where we are in a 3G location.

    And these *#*#4636#*#* code is not work.
    Is there any possible solution which can sort this out.

    Thank you.

    ReplyDelete
  27. In moto g 1st gen. It goes is previous state after restarting the phone. Shall this process done again every restart .pl help?

    ReplyDelete
  28. I was able to enable 3G but whenever signal is lost, it rolls back to 2G, the phone information also rolls back to gsm preferred..how to stop it from rolling back to 3G?

    ReplyDelete
  29. Thanks your blog is awesome.
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    ReplyDelete
  30. Hi evn I tried with that code n tried to chng it into 3g but still it's in 2g only
    I'm using motog2
    Really tired of trying it I tried al d possible ways but still it's not working :(
    Pls help me

    ReplyDelete
  31. Hi evn I tried with that code n tried to chng it into 3g but still it's in 2g only
    I'm using motog2
    Really tired of trying it I tried al d possible ways but still it's not working :(
    Pls help me

    ReplyDelete
    Replies
    1. go to mobile network settings, choose 3g in 'preferred network type' and then enable data.. now go to dialler, dial that code *#*#4636#*#* and then do as stated in tutorial.. hope that will work. :)

      Delete
  32. Just tried on my Moto G2.. Worked perfectly... Thank you for helping me get rid of this long time annoying problem. Cheers :)

    ReplyDelete
  33. I am using Micromax Canvas Doodle A111 mobile, Now a days its showing only 2G network, I cant switch to WCDMA mode, when I switch to WCDMA mode there is no network, I tried with other operator SIM, But problem exists. when I manually search the network it showing 3G Network and then switching to that 3G there is no network.Please help me to resolve my issue.

    ReplyDelete
  34. Nice post
    I got H but not H+
    Can someone tell me
    How can I get H+

    ReplyDelete
  35. I have a virgin Mobile moto e 2nd gen and 3g is always on and working although I didn't even register it...🙌

    ReplyDelete
  36. I have a virgin Mobile moto e 2nd gen and 3g is always on and working although I didn't even register it...🙌

    ReplyDelete
  37. Hi im using moto x in India the network automatically changed to 4g I'm not able to change it as 2g r 3g.I have tried everything but its not working. Please help me to sort out this problem

    ReplyDelete
  38. Hi, I have done as instructed above it worked when fine when I was using single sim but when i inserted another sim same issue appear.. actually the issue is i'm not able to switch the data subscription to the another sim.. everytime i try to switch the data subscription it says work in progress but nothing happen.. by default it take the same sim.. kindly help.

    ReplyDelete
  39. Really useful post @Anshumaan Gupta..

    ReplyDelete
  40. Thanks for sharing information.
    online recharge
    Existing customers can avail the tariff benefit of ALL LOCAL CALLS at 25P/min for 3 months on Special Tariff voucher (STV)priced at Rs 38 only in Haryana.

    ReplyDelete
  41. this code is not working in my Motorola droid mxx.....please do something for me......speed of 3g in my mobile is too slow......i am waiting for your answer....

    ReplyDelete
  42. Prepaid and Postpaid Mobile Tariff Plans, Special Tariff Vouchers (STV), Rate cutters, Topups and Recharge Vouchers from Videocon in Madhya Pradesh, Haryana, Punjab, Gujarat.
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  43. Thanks a million!!! It worked on Moto G3.

    ReplyDelete
  44. great thanks bro - this worked in totality...many many thanks for this ...

    ReplyDelete
  45. ये काम तो अच्छा कर रहा है भाई।

    ReplyDelete
  46. is it possible that moto g2 to be convert to 4G?.

    ReplyDelete
  47. Thank you very much. For the past 3 months my device just switched to Edge. But with you post i have H+

    ReplyDelete
  48. Enter your comment... *#*#4636#*#* I use this code nothing via showing on the phone please help me out

    ReplyDelete
  49. Heya¡­my very first comment on your site. ,I have been reading your blog for a while and thought I would completely pop in and drop a friendly note. . It is great stuff indeed. I also wanted to ask..is there a way to subscribe to your site via email?


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    ReplyDelete
  50. i am using Moto M Mobile, in my mobile i am unable to set preferred network type, Suppose if i select (WCDMA only) as my preferred network when i come out automatically it changes to (WCDMA preferred. Plz say me how to set the preferred network at Constant?

    ReplyDelete
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